All returns must be sent to the following address:
P O Box 4552
Eagle, CO 81631
Our number one priority is customer service and customer satisfaction. We offer a 100% customer satisfaction guarantee.
Return policy – We offer a 30-day money back guarantee on Arctic Spray Liquid Ice. If you are not fully satisfied, you may simply ship your order back to us. We only ask that you follow our guidelines when doing so. We do not pay for return shipping. Please allow 7-10 days for processing returns.
To return an order, please read the following:
Email us at firstname.lastname@example.org to receive a Return Authorization Number (RAN), which must be displayed on the outside of the package. We cannot issue refunds or exchanges without a Return Authorization Number.
In addition, please include a note inside the return package with the following information:
First and Last Name
Copy of original sales receipt or invoice (should have been emailed to you)
Shipping Address and phone number
Reason for return
Specify whether you want a replacement or refund
Return Authorization Number
Returns must be post marked within 30 days of delivery date…..